Care Delivery Group Co-Ordination Service
Aims and objectives of service
This service co-ordinates care for local people and delivers early intervention and treatment by identifying people who are at risk of loss of independence and admission, or readmission, to acute hospital care and co-ordinates the appropriate care and support to these patients and their families.
The service provides a central point of contact for health and social care professionals within the eight Nottingham City Care Delivery Groups (CDG) and helps those who need medical and/or nursing care in their own homes due to long term chronic disease or as a result of serious ill health. It also manages care for people who need ongoing help or rehabilitation because of a long term condition(s) or complex needs from multiple.
CDG Co-ordinators are embedded within Nottingham City’s eight CDGs. They act as the named point of information and co-ordination and a guide to processes for primary care teams; neighbourhood teams and social care assessment professionals.
Working across many agencies and organisations, including the voluntary sector, the co-ordinators support improvements in joint working practices leading to better, more effective care and support for local people.
CDG Co-ordinators receive referral information from members of the CDG and organise a response so that patients are seen by the most appropriate team and receive the services they require at the right time.
They are responsible for tracking people through the systems to ensure that a hand over to a named care manager within the appropriate receiving service is achieved within two hours of receipt of a referral.
Referrals are accepted directly from members of the CDG.
Days/hours of operation
The co-ordinators can be contacted by members of the CDG by a dedicated telephone line between 8am and 8pm Monday to Friday excluding Bank Holidays.
The service is available to anyone aged 18 or over who is registered with a NHS Nottingham City Clinical Commissioning Group GP practice.