Hospital Discharge Service
Aims and objectives of service
This service exists to support and help patients following their discharge from hospital after an emergency admission, with the objective of preventing readmission and enabling the person to stay independently living in their own home for as long as possible.
We telephone older people once they are back at home after discharge from certain wards at Queen’s Medical Centre or Nottingham City Hospital.
The team is based at New Brook House in Nottingham, and telephones older people following their discharge from specific wards at the Queen's Medical Centre and the Nottingham City Hospital.
The team makes 3 calls over a period of 2.5 weeks following discharge from hospital and can speak to a relative or friend if the patient prefers. The Hospital Discharge Team ask questions to find out how you are getting on at home with day to day activities and medicines.
How the service helps with day to day activities:
During the calls the following topics are covered:
- Food shopping
- Preparing meals and drinks
- Washing and dressing
- Household aids – e.g. hand rails, perching stool
- Mobility aids - e.g. wheel chair
- Warmth at home – insulation and help with heating bills
- Companionship, seeing friends and family
- Carers (if a carer is required)
- Stopping smoking
- Worries about falling
If support is required with day to day activities the service can arrange it for you, or provide advice on how to arrange it independently. The wide range of local services provided by CityCare, the NHS, Nottingham City Council and voluntary organisations will be signposted.
How the service helps with medicines
It is common to have medicines changes following to discharge from hospital, the service helps with:
- Remembering to take medication
- How and when to take medication
- Using devices (such as inhalers or insulin pens) and reading the labels properly
- Understanding the purpose of medicines and their doses
- Understanding changes made to medicines in hospital
If you medication support is required, a pharmacist or pharmacy technician can visit at home to review medicines and answer questions. A range of equipment is offered to help take medicines. Some questions can be answered over the telephone if preferred.
Older people with a Nottingham City GP who were admitted to certain hospital wards in an emergency.