Interpreting & Translation Service
Aim of the service
The purpose of the Interpreting and Translation Service is to provide equity of access to health services for patients whose first language is not English by improving communication and reducing the need to rely on family members and friends for interpreting; and to provide a completely impartial, accurate and confidential communication of relevant information.
The need to provide a comprehensive Interpreting and Translation service, underpins one of the key messages of the Department of Health paper ‘Standards for Better Health’ which emphasises the importance of communicating with all members of society and to reduce inequalities in health.
What are the objectives of the service?
Clients (patients and health professionals) accessing the interpreting Service will be provided with:
- an accurate and confidential interpreting service, which adheres to the Interpreters Professional Code of Conduct in terms of confidentiality and impartiality and to comply with the Interpreting Service standards for quality of interpretation
- assurance that all staff employed within the organisation are CRB checked and undergo Induction, Essential and Core training.
- complete impartiality, accuracy and confidential communication of relevant information. This enables effective two way communication between the health professional and patient.
- All interpreters are trained to be aware of the various cultural attitudes and beliefs of the various communities they serve and will communicate this with health professionals to facilitate acceptable and appropriate care.
Who might need the service?
Patients and health professionals might need the service due to communication barriers when they do not share a common language. Also some patients have limited English so communication might not be effective and they may find it difficult to express their feelings and needs fully.
Opening hours and contact information
The office hours are from 8.00am to 6.00pm Monday to Friday (not including Bank Holidays). Interpreters can be booked from 7.00am - 7.00pm.
How can people access the service?
Self referrals are not currently accepted from patients. If you require an Interpreter at your appointment inform the professional making the appointment/referral for you and they will ensure an interpreter is booked
The service is provided in more than 52 different languages and dialects.
An Out of hours Service is provided by Language Line service to deal with emergency requirements.