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Macmillan Community Specialist Nursing & Support Service

Aims and objectives of service

The aim of the Macmillan community service is to provide support at home for people affected by cancer in Nottingham City. The service provides care for individuals, their carers and their families from the time someone is diagnosed with cancer, and works closely with other professionals to empower those affected to enhance quality of life.

The service is available to adults who are registered with a Nottingham City General Practitioner. The patient must have a confirmed cancer diagnosis and be on a curative or palliative pathway, and can be receiving anti-cancer treatments.

Service description

The Macmillan community service currently consists of 2 sub-teams: the specialist team and the support team. As a whole service, they provide care across Nottingham City via telephone and in the person's home, which may be in a care home or other community setting. This service is one of the services provided by Nottingham CityCare.

People can be referred to the service by any health care professional involved in their care, who has consent from the individual they are referring.
Those with complex concerns or symptoms issues such as uncontrollable pain, nausea and vomiting, and / or ongoing psychological distress will be allocated to the Macmillan specialist nurses.

Those who have concerns which require more general support, advice, onwards referrals and signposting will be allocated a member of the Macmillan support team.

For individuals known to the Macmillan community service prior to bereavement, post-bereavement support may be offered for three sessions within the first three months of a patient's death. Bereaved relatives can be referred to a specialist bereavement service if they require continued support.

Days/hours of operation

The service operates Monday to Friday, between 8.30am and 5pm and is not available on weekends / bank holidays.

Out of hours, health care professionals will be able to access specialist palliative care telephone advice and support via Hayward House.


Referrals can be made via the Health and Care Point 0300 131 0300. Once accepted to the service people will be able to contact the team directly on:
Specialist Team 0115 883 4370, Support Team 0115 883 4280.

Population covered

People aged 18 and above, their carers and family must be registered with a GP within NHS Nottingham City.

At a Glance:

Health & Care Point


0300 131 0300

Accessing the Service

You can be referred by:



Service availability