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Interpreting & Translation Service

Aim of the service

The purpose of the Interpreting and Translation Service is to provide equity of access to health services for patients whose first language is not English by improving communication and reducing the need to rely on family members and friends for interpreting; and to provide a completely impartial, accurate and confidential communication of relevant information.

The need to provide a comprehensive Interpreting and Translation service, underpins one of the key messages of the Department of Health paper ‘Standards for Better Health’ which emphasises the importance of communicating with all members of society and to reduce inequalities in health.

What are the objectives of the service?

Clients (patients and health professionals) accessing the interpreting Service will be provided with:

Who might need the service?

Patients and health professionals might need the service due to communication barriers when they do not share a common language.  Also some patients have limited English so communication might not be effective and they may find it difficult to express their feelings and needs fully.

Opening hours and contact information

The office hours are from 8.00am to 6.00pm Monday to Friday (not including Bank Holidays). Interpreters can be booked from 7.00am - 7.00pm.

How can people access the service?

Referrals are direct to the service via telephone on 0115 883 1533.

Self referrals are not currently accepted from patients.  If you require an Interpreter at your appointment inform the professional making the appointment/referral for you and they will ensure an interpreter is booked

The service is provided in more than 52 different languages and dialects.

An Out of hours Service is provided by Language Line service to deal with emergency requirements.

At a Glance:



0115 883 1533

Accessing the Service

You can be referred by:


Service availability