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Pharmacy Technician Led Medication Compliance Review Service

Aims and objectives of service

The aim of the service is to give expert pharmaceutical advice to patients with long term conditions, and their carers where appropriate, to enable safer self-management of medicines and for patients to get the best from their medicines, leading to better health outcomes and improved quality of life.

Service description

This service works with community pharmacists, community services and social care to provide support and solutions for patients and their carers and is delivered in patients' own homes where possible. Patients taking four or more prescribed medications are targeted, along with vulnerable patients, and vulnerable, hard  to reach patients with long term conditions and complex high risk patients recently discharged from hospital.

The technician-based service delivers a comprehensive medication compliance review service for older people and people with multiple long-term conditions in the Nottingham City registered population.

A particular focus of the service are patients aged 65 and over who are within two weeks of discharge from hospital; elderly or housebound patients on four or more medications and adults with one or more long-term conditions identified as having specific compliance or concordance problems.

Days/hours of operation

The service operates from 9am to 5pm, Monday to Friday.


Referral is from a number of different sources such as hospital discharge teams, specialist community services, GP practices, social services staff and charities.

Patients or non-professional carers who contact the service are advised to discuss their needs with a health or social care professional who knows them to refer as appropriate.

Population covered

Patients registered with Nottingham City GP practices.

At a Glance:



0115 883 3114

Accessing the Service

You can be referred by:



Service availability