We are a 7-day a week, short-term input and urgent response team, made up of occupational therapists, physiotherapists, registered and mental health nurses, a pharmacy technician, assistant practitioners, rehabilitation support workers and administrative support. 

There are a number of strands that make up the service. These include:

  • Urgent care - We accept urgent referrals from health and social care professionals for patients that need a same day response, visiting within 2 hours if required. We complete an initial assessment and then provide urgent equipment, short term care, signposting and onward referrals as required, in order to prevent a hospital admission.
  • Hospital discharge -  We work closely with the discharge teams at QMC and City hospitals to provide short term support when patients are discharged home. Following an initial assessment, we can provide equipment, short term reablement support visits (e.g. for personal care, meal preparation, medication), also physiotherapy and occupational therapy input at home, signposting and referrals to other services as needed.
  • Reablement - We accept referrals from patients, relatives or carers, as well as health and social care professionals, for short term therapy input. Our clinical team will contact you within 48 hours of receiving the referral to arrange to visit. We complete an initial assessment to determine a person-centred plan that will enable you to return to your previous baseline level or improve your independence and mobility. This  may include provision of equipment, working with you in areas such as medicines management, meal preparation and personal care,  or supporting with daily rehabilitation exercises. We review and adjust these plans to reflect the level of need and improvement based on the regular evaluations of our staff.

How to refer:

Please contact Nottingham Health and Care Point on 0300 131 0300 and select option 1, then option 1 again.  

Our crisis co-ordinators are available 7 days a week between 07:00 and 22:00, to take referrals from health professionals, social care staff, patients, relatives and carers, within the service referral criteria above.