Nottingham CityCare is an award-winning community health services provider, dedicated to improving long-term health and wellbeing. We are a social enterprise delivering a range of healthcare services tailored to the needs of local people and free at the point of delivery.
We are a provider of NHS services, but we're not the NHS. We have the freedom to be flexible, innovative and responsive and we work with local private, public and voluntary organisations to deliver the services local people need.
A social enterprise is a business that trades to tackle social problems and to improve communities.
We reinvest our profits back into the business or the local community. The main services we provide include caring for people in their own homes or community settings with the objective of keeping people out of hospitals unless medically necessary; health visiting and education for young families; community nursing and rehabilitation in their own homes for older people; walk-in health centres for urgent care; palliative and end of life care and specialist diabetes, dietetics and nutritional advice and support.
CityCare is far more than a simple provider of community healthcare services; we care for communities and employ local people who are embedded in those communities. We support and develop initiatives that aim to prevent ill health and injury and invest our social return in building wider community wellbeing.
Nottingham CityCare's five-year strategy focuses on driving excellence in neighbourhood health and is built around four key ambitions:
- Our Care – Delivering safe, effective, person-centred care
- Our People – Creating a great place to work, grow and succeed
- Our Organisation – Building strong foundations for long-term success
- Our Community & Partners – Collaborating to improve population health outcomes
Dr Nicole Atkinson, Chief Executive of Nottingham CityCare Partnership, said:
“This strategy is more than a document; it’s a commitment to making a difference every day. It reflects the voices of our staff, patients, carers, and partners. Together, we will bring health and care closer to home, embrace innovation, and tackle health inequalities head-on.”
The strategy aligns with the NHS Long Term Plan and the priorities of the Nottingham and Nottinghamshire Integrated Care System. It includes a strong focus on prevention, digital innovation, and workforce wellbeing.
Explore the strategy here
Our registration with the Care Quality Commission
As a provider of NHS services, CityCare is required to register with the Care Quality Commission (CQC) - the independent regulator of all health and social care services in England. It must comply with the regulations of the Health and Social Care Act 2008 and ensure that essential standards of quality and safety are monitored and maintained. Click to see our Certificate of Registration.
The CQC carries out regular inspections to check that all services continue to meet required standards and it shares this information with the public.
As part of this process a CQC inspection team observes the care we provide, talks to our staff and talks to the people who receive our services. Nottingham CityCare Partnership currently meets all the required CQC standards for the services it provides.
Our Values and Behaviours are an essential part of the work we do in developing the expected culture within CityCare.
We have recently refreshed our values, and our expected behaviours are well embedded within our teams, with a significant number of our leaders having participated in management development and leadership programmes.
We are dedicated to providing the care you can trust, behaving with compassion and working efficiently and effectively to deliver on our promises. You can have confidence in the care we provide and we will always live by the NHS constitution. Our expertise is grounded in professionalism and we are industry-recognised leaders in clinical research, service redesign and improved patient care.
We are committed to building strong working partnerships across the community and working hand in hand with our patients and our colleagues to improve health and wellbeing and deliver excellent quality care.
Our ambition is to work across organisational and social boundaries and lead meaningful change towards delivering a healthier future for all.
A Quality Account is a report about the quality of services offered by an NHS healthcare provider, such as CityCare.
Quality Accounts are an important way for us to report on quality and show improvements in the services we deliver to local communities and stakeholders. You can view our reports below:
Annual Quality Account 2025/26
Annual Quality Account 2024/25
Annual Quality Account 2023/24
Annual Quality Account 2023/24 Summary
Annual Quality Account 2022/23
Annual Quality Account 2021/22
Annual Quality Account 2020/21
Annual Quality Account 2019/20
Here are our registrations for two locations: our Aspect House Head Office and the Urgent Care Centre in Nottingham.
The Statement of Purpose gives details about our registration with the CQC. It contains details about our aims and objectives, provides details about our registered locations and includes information about the services we deliver under the terms of our registration.
Find out more about our registration on the Care Quality Commission website.
Welcome to Nottingham CityCare News, our quarterly Stakeholder newsletter.
We hope to keep you informed with all things CityCare through this forum.
Look out for future issues of this new stakeholder newsletter and we hope you will reach out to let us know what you want to hear more from us about.
