We are a non-clinical team that process referrals to a number of our community services. Some of those services you are able to self-refer to and some require a health professional to refer on your behalf.
We take referrals from patients, their relatives, carers and health care professionals over the telephone and using our online referral site. We also process referrals via internal and external clinical systems and email
We are a team of highly knowledgeable Service Advisors who take and process referrals for the community services that CityCare provide. We offer admin support to these services and make appointments for the Doppler and Treatment Room clinics. We also take referrals for and make appointments for the Weekend Treatment Room from both City and County (excluding Rushcliffe) GP surgeries.
As a team with specialist knowledge of community referral pathways we are often called upon to signpost patients and health professionals to the correct services for their health needs and geographical location.
We also process all submitted requests for access to patient records.