CityCare interpreting service currently provides face to face interpretation, both in a community healthcare setting and the patient’s home for over 50 languages.

Where face to face interpretation isn’t available or suitable healthcare, we provide access to the Language Line phone interpreting service. The service is to provide equity of access to health services for patients whose first language is not English. This reduces the need to rely on family and friends for interpreting in order to facilitate a relevant, accurate and impartial exchange of information.

We also provide a written translation service for relevant medical records to be translated into English.

Our interpreters are first language speakers of the patient’s language to facilitate accurate translation. We provide a completely confidential service, are fully CRB checked and our trained to be aware of the various cultural attitudes and beliefs of the communities we serve.

The service is for any patient or health professional where there are communication barriers due to not sharing a common language or having limited English in order to effectively express their needs and feelings.

If you require an interpreter be booked please make your health professional aware at the time of the appointment booking. Health professionals can book an interpreter via phone or the interpreting service website. We do not currently accept bookings from patients or carers.