Nottingham CityCare’s Annual Quality Account for 2024-25 has now been published, demonstrating and celebrating the work of all our teams.
A Quality Account is a report about the quality of services offered by an NHS healthcare provider. The Account acknowledges how many of our services are delivered in partnership with other members of the Nottingham and Nottinghamshire Integrated Care System because, in local health and care, no single organisation works in isolation.
The Annual Quality Account 2024–2025 reflects Nottingham CityCare Partnership’s continued commitment to delivering high-quality, equitable, and patient-centred care. This year’s report highlights progress made across key quality priorities, celebrates achievements, and identifies areas for further improvement.
Key Achievements:
- Patient Engagement: Significant strides were made in addressing diversity and health inequalities. The launch of the Health Inequalities Framework, developed alongside the Patient Experience and Engagement Strategy, underscores our strategic commitment to embedding equality, diversity, and inclusion across all services.
- Patient Safety: We advanced our culture of safety through a focus on learning and accountability, promoting a just culture that encourages open reporting and continuous improvement.
- Pressure Ulcer Prevention: The “Stop the Pressure – Skin Tone” initiative continued to raise awareness and improve care practices, particularly for patients with darker skin tones.
- Falls Reduction: A new priority introduced this year, the falls reduction programme, has begun to shape targeted interventions to enhance patient safety and reduce harm.
Looking Ahead:
We remain focused on tackling population health inequalities and embedding inclusive practices into our operational and cultural fabric. The Health Inequalities Conference served as a platform to share learning and galvanise collective action across our teams and partners.
This Annual Quality Account not only demonstrates accountability to patients, carers, and stakeholders but also reinforces Nottingham CityCare’s dedication to continuous improvement and compassionate care.
Judith Douglas, Director of Nursing, Allied Health Professionals and Quality said:
“Our vision is to deliver ‘high quality, locally-led care’ keeping our patients safe and continuously improving the services we offer whilst using resources effectively. As Director of Quality, Nursing and AHPs, I’m incredibly proud of the dedication and compassion our teams have shown throughout 2024–25.This year’s Annual Quality Account reflects our unwavering commitment to safe, person-centred care and our growing partnerships with communities across Nottingham. By listening, learning, and working together, we continue to improve outcomes and deliver services that truly make a difference.”
Read our Annual Quality Account 2024-25 here
Date published: 30 June 2025
