Safe, effective, high-quality person-centred care
Last Monday, CityCare launched our new five-year strategy ‘Delivering excellence in neighbourhood health’.
As part of our ongoing commitment to delivering exceptional care, I’m delighted to spotlight our first strategic ambition – Our Care. This ambition is at the heart of everything we do, shaping how we provide safe, effective and person-centred care for our communities.
‘Our Care’ brings to together our joint clinical and quality strategy to embrace the NHS 10-Year Plan and move care into the community, enabling us to move our focus from care to wellness and prevention promoting healthy lifestyles, self-care and reducing health inequalities. This will involve a shift to integrated neighbourhood teams and ensuring the best start in life for children and young people, whilst ensuring our services are safe and effective.
This ambition is about our communities and building on what we already have; we already provide caring, compassionate services, we now need to take forward these strong foundations and ensure we're meeting the needs of our population in the communities that we serve.
Our ambition is to:
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Deliver personalised care that improves outcomes for people
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Embed self-care and promote independence, enabling people to live well in the community
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Improve accessibility and equity of care
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Support people to live longer, more fulfilling lives by helping them to make healthier life choices
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Create a culture that allows everyone to lead and take part in continuous quality improvements
To bring this to life, we have created a short film that captures what ‘Our Care’ means in practice. Watch it here.
Read our new five-year strategy ‘Delivering excellence in neighbourhood health’ here: Our Five-year Strategy 2025-2030
Watch the new video introducing and explaining our new strategic ambition here
This strategic ambition aligns with CityCare's longstanding commitment. Providing exceptional care has consistently remained central to our mission and operations. One instance of us doing this is our work to reduce inequalities includes our two targeted pain management groups – for South Asian women and Polish speakers.
Historically, our eight-week Pain Management Programme was delivered in English, which could disadvantage on-English speakers.
Our pioneering approach uses clinicians who can speak to patients in their own languages and interpreters who have personal experience of living with chronic pain conditions, setting a new standard for inclusive health care.
Read more about our South Asian Ladies Community Pain Management group here: https://www.nottinghamcitycare.nhs.uk/about-us/our-news/breaking-down-barriers
Read more about our Polish Community Pain Management group here: https://www.nottinghamcitycare.nhs.uk/about-us/our-news/polish-community-pain-management-group-empowering-patients-through-language-and-shared-experience
Date published: 4 November 2025
